Delivery and Returns
All deliveries are sent via Royal Mail 2nd class signed-for and Royal Mail International tracked and signed.
For shipments outside the EU, any Customs Tax and Duty is the responsibility of the purchaser. A commercial invoice will be provided to the shipping company for this purpose.
Most orders are despatched within a few days, however, if you have arranged a bespoke order please allow 1-2 weeks for this to be processed. If there is going to be a delay we will contact you to advise. If a specific date is required, such as a birthday or special date, please let us know and we will try our best to accommodate.
|Destination||Price||Delivery time (this will vary on bespoke orders)|
|UK Mainland||Free delivery||2-3 Business days|
|Europe||£25.00||3-5 Business days|
|Rest of the world (including USA||£35.00||5-7 Business days|
We are confident that you will be happy with your order, however, if you are not satisfied, we are happy to replace, exchange or refund any items returned to us within 14 days of the original delivery date. The goods must be unused and in the original condition. We cannot accept returns which have been used.
Bespoke orders and personalised items cannot be returned for exchange or refund unless faulty.
Any returned orders must be sent back in suitable protective packaging with a copy of the original receipt and a covering letter explaining the reason for return and the desired outcome (exchange, refund or replacement). Please also include full contact details. Please obtain proof of posting. Unfortunately, we cannot accept liability for returned goods which are lost in transit to us.
Please allow up to 30 days for the refund or exchange.
Please note that any shipping charges cannot be refunded.
We will also be happy to answer questions in advance of possible returns. Please call us on 01995 600 169 or email email@example.com
If you would like to return your order please email firstname.lastname@example.org and we will deal with your request within 24 hours.
Your statutory rights are not affected.